Support Services

<h3>Honeywell Repair Services: Business Continuity Assurance</h3>
<p>Honeywell Repair Service programs deliver the highest  levels of productivity, device reliability, and uptime. Choose from the Full  Comprehensive, Limited Comprehensive, and Wear and Tear programs to get the  amount of coverage and protection you need for your durable, rugged and ultra-rugged product handling solutions. Honeywell Repair Service is available in over 70 countries with global pricing and global standards of quality. </p>

<b>The Response Time You Need</b>
<p>With Honeywell Repair Services, you have the flexibility to choose the response  time you need. The Full Comprehensive, Limited Comprehensive and Wear and Tear  programs all offer the following levels of response time to meet the needs of  your business:</p>
<ul>
  <li><strong>2 Day: </strong>Two-day, depot service for light, medium, and heavy product handling environments.</li>
  <li><strong>1 Day:</strong> One-day standard turn on Scanners, for all scanning applications including Healthcare.</li>
  <li><strong>5 Day: </strong>Five-day, depot service for light, medium, and heavy product handling environments.</li>
  <li><strong>Advanced Exchange: </strong>Overnight-exchange service for customer-owned devices.</li>
  <li><strong>Onsite Next Day: </strong>Next-day, on-site response service for select printers.</li>
  <li><strong>Onsite 2 Day: </strong>Two-day, on-site response service for select printers.</li>
</ul>

<h3>Full Comprehensive Service Provides the Ultimate in Investment Protection</h3>
<p>Full Comprehensive service provides coverage of product defects, wear and tear, failures, and any damage sustained while being used as intended in the work environment. With a 3-year or 5-year Full Comprehensive service plan, no additional costs beyond the plan enrollment are incurred for service on covered devices, and eligible accessories that are included with equipment sent to the depot for service (including damaged styluses, battery-door covers, screen protectors, hand straps, or clips).</p>

<h3>Limited Comprehensive – All the Coverage You Need</h3>
<p>Limited Comprehensive coverage is specifically designed to support Honeywell’s durable and light product handling solutions, extending  Wear and Tear service coverage to include accidental breakage. Limited Comprehensive coverage helps to lower TCO, and to protect your investment and productivity. By eliminating surprise service costs and unplanned downtime, Limited Comprehensive coverage provides business continuity and service peace of mind. </p>
<h3>Wear and Tear Service: Much More Than a Warranty</h3>
<p>Wear and Tear service delivers committed response or turnaround times and enables you to lock in service budgets for the length of the agreement. Wear and Tear covers defects as well as wear and tear. </p>
<p><strong>Wear and Tear Service: Onsite Plans</strong><br>
  Honeywell’s 2-business day and next-business day Onsite service plans are  available on most currently shipping Honeywell Fixed Printers, Vehicle Mount  Computers and RFID readers.</p>

Honeywell Repair Services

Honeywell Repair Services: Business Continuity Assurance

Honeywell Repair Service programs deliver the highest levels of productivity, device reliability, and uptime. Choose from the Full Comprehensive, Limited Comprehensive, and Wear and Tear programs to get the amount of coverage and protection you need for your durable, rugged and ultra-rugged product handling solutions. Honeywell Repair Service is available in over 70 countries with global pricing and global standards of quality.

The Response Time You Need

With Honeywell Repair Services, you have the flexibility to choose the response time you need. The Full Comprehensive, Limited Comprehensive and Wear and Tear programs all offer the following levels of response time to meet the needs of your business:

  • 2 Day: Two-day, depot service for light, medium, and heavy product handling environments.
  • 1 Day: One-day standard turn on Scanners, for all scanning applications including Healthcare.
  • 5 Day: Five-day, depot service for light, medium, and heavy product handling environments.
  • Advanced Exchange: Overnight-exchange service for customer-owned devices.
  • Onsite Next Day: Next-day, on-site response service for select printers.
  • Onsite 2 Day: Two-day, on-site response service for select printers.

Full Comprehensive Service Provides the Ultimate in Investment Protection

Full Comprehensive service provides coverage of product defects, wear and tear, failures, and any damage sustained while being used as intended in the work environment. With a 3-year or 5-year Full Comprehensive service plan, no additional costs beyond the plan enrollment are incurred for service on covered devices, and eligible accessories that are included with equipment sent to the depot for service (including damaged styluses, battery-door covers, screen protectors, hand straps, or clips).

Limited Comprehensive – All the Coverage You Need

Limited Comprehensive coverage is specifically designed to support Honeywell’s durable and light product handling solutions, extending Wear and Tear service coverage to include accidental breakage. Limited Comprehensive coverage helps to lower TCO, and to protect your investment and productivity. By eliminating surprise service costs and unplanned downtime, Limited Comprehensive coverage provides business continuity and service peace of mind.

Wear and Tear Service: Much More Than a Warranty

Wear and Tear service delivers committed response or turnaround times and enables you to lock in service budgets for the length of the agreement. Wear and Tear covers defects as well as wear and tear.

Wear and Tear Service: Onsite Plans
Honeywell’s 2-business day and next-business day Onsite service plans are available on most currently shipping Honeywell Fixed Printers, Vehicle Mount Computers and RFID readers.

<p><strong>Seamless Support Coverage,  Whenever You Need It</strong></p>
<p>In addition to our Repair Services, Honeywell Scanning and Mobility offers  billable-repair services to ensure support across your entire solution set,  even for equipment not covered under a service plan.</p>
<p>Honeywell offers billable repairs (including both time-and-materials  repairs, and flat-rate or per-incident repairs) to customers who need service  for equipment that they have not covered with a service plan, or for equipment  that is not eligible for service-plan coverage.</p>
<p><a href="http://www.honeywellaidc.com/en-us/Pages/Product.aspx?category=support-services&cat=HSM&pid=sms">Learn more about Honeywell Repair Service programs &raquo;</a></p>
<p><strong>Features and Benefits</strong></p>
<ul>
  <li>90-day warranty on repairs</li>
  <li>One price for any repair per device</li>
  <li>Industry-leading repair performance and quality</li>
  <li>Only Honeywell factory-trained personnel working with authorized parts, test fixtures, and procedures</li>
  <li>Return ground-shipping charges included</li>
  <li>Available in over 70 countries around the world</li>
</ul>
<p><strong>How it Works</strong><br>When serviced under the Billable Repair program, Honeywell targets the  return of a device within 10-15 business days from the first full business day  after it was received at our service facility.</p>
<p>Repairs are performed by authorized Honeywell repair centers using only  factory-designed and authorized test fixtures, factory parts, and certified  personnel. Who knows a product better than its manufacturer?</p>

<p><b>A Global Partner, Delivering Best-in-Class Services and Support</b><br>
Honeywell Support Solutions  provides customers and partners a global point of contact for best-in-class  repair, support and wireless advanced services. We deliver business-continuity  expertise. From evaluation to integration and implementation, Honeywell Support  Solutions helps deliver a total customer solution for managing, controlling,  optimizing, and securing devices, assets and resources across Automatic  Identification and Data Capture (AIDC) technologies and systems.</p>
<p><em>Business-critical devices are serviced and tested to exacting factory  standards and returned on committed schedules. Honeywell offers Comprehensive  agreements in the major markets of North America, Latin America, Europe and  Asia Pacific. Some services may not be available in your location. Please check  with your local service representative for availability.</em></p>
<p><em>Business-critical devices are serviced and tested to exacting factory  standards and returned on committed schedules. Some services may not be  available in your location. Please check with your local service representative  for availability.</em></p>

Billable Repair Services

Seamless Support Coverage, Whenever You Need It

In addition to our Repair Services, Honeywell Scanning and Mobility offers billable-repair services to ensure support across your entire solution set, even for equipment not covered under a service plan.

Honeywell offers billable repairs (including both time-and-materials repairs, and flat-rate or per-incident repairs) to customers who need service for equipment that they have not covered with a service plan, or for equipment that is not eligible for service-plan coverage.

Learn more about Honeywell Repair Service programs »

Features and Benefits

  • 90-day warranty on repairs
  • One price for any repair per device
  • Industry-leading repair performance and quality
  • Only Honeywell factory-trained personnel working with authorized parts, test fixtures, and procedures
  • Return ground-shipping charges included
  • Available in over 70 countries around the world

How it Works
When serviced under the Billable Repair program, Honeywell targets the return of a device within 10-15 business days from the first full business day after it was received at our service facility.

Repairs are performed by authorized Honeywell repair centers using only factory-designed and authorized test fixtures, factory parts, and certified personnel. Who knows a product better than its manufacturer?

A Global Partner, Delivering Best-in-Class Services and Support
Honeywell Support Solutions provides customers and partners a global point of contact for best-in-class repair, support and wireless advanced services. We deliver business-continuity expertise. From evaluation to integration and implementation, Honeywell Support Solutions helps deliver a total customer solution for managing, controlling, optimizing, and securing devices, assets and resources across Automatic Identification and Data Capture (AIDC) technologies and systems.

Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Honeywell offers Comprehensive agreements in the major markets of North America, Latin America, Europe and Asia Pacific. Some services may not be available in your location. Please check with your local service representative for availability.

Business-critical devices are serviced and tested to exacting factory standards and returned on committed schedules. Some services may not be available in your location. Please check with your local service representative for availability.